Privacy Policy

Who we are

Ishasplace operates this website to let you book spa services and buy curated body-care products. When we say “we” or “Ishasplace”, we mean the business that runs ishasplace.com and related booking and checkout services.

What we collect

Depending on how you use the site, we may process:

• Account details — name, email, phone, and password when you register or sign in.
• Booking information — services selected, appointment date and time, staff or location preferences, and notes needed to deliver your treatment.
• Order and delivery details — billing and shipping addresses, items purchased, and order history for retail products.
• Payment-related data — transaction references and payment status. Card details are handled by our payment partners; we do not store full card numbers on our servers.
• Communications — messages you send via contact forms or email, and service emails such as booking confirmations and receipts.
• Technical data — device type, browser, approximate location from IP, and cookies needed for sign-in, cart, and checkout (see below).

How we use your data

• Confirm, manage, and remind you about appointments.
• Process product orders, payments, refunds, and delivery.
• Provide customer support and respond to your requests.
• Improve our website, services, and product assortment.
• Meet legal, tax, and accounting obligations where they apply.
• Send marketing only where you have opted in; you can opt out at any time.

Bookings and payments

When you book a service, we store the details shown at checkout — including any deposit, balance due, and cancellation rules displayed for that appointment. Payment processing may be provided by third-party gateways (for example Paystack or similar providers configured for our store). Those providers have their own privacy policies governing how they handle payment data.

Sharing with others

We share data only when needed to run the business: payment processors, delivery partners for physical orders, email or SMS tools for confirmations, and hosting or infrastructure providers. We do not sell your personal information. We may disclose information if required by law or to protect our rights, customers, or staff.

Retention

We keep booking and order records for as long as needed to provide services, handle disputes, and comply with applicable record-keeping requirements. You may ask us to delete or correct account data where we are not required to retain it.

Cookies

We use essential cookies and similar storage for your session, cart, locale, and checkout. These are necessary for the site to function. If we add optional analytics or marketing cookies later, we will update this page and, where required, ask for your consent.

Your choices

You can update account details from your account area, request access to or correction of your data, or ask us to delete information where legally permitted. Contact us using the details at the bottom of this page. If you are not satisfied with our response, you may have rights to complain to a data protection authority in your country.

Changes

We may update this policy when our practices or legal requirements change. The “Last updated” date at the top will reflect the latest version. Continued use of the site after changes means you accept the updated policy.